QERB Energy was registered as a Which? Trusted Trader until December 2019. Our rating was consistently 4.9/5.0, with 99 reviews active on our Which? Trusted Trader profile page at the time we decided to close our account.
We are thankful for the help and support that Which? provided both our customers and us, and we regard their support as a key aspect of our rapid growth since 2015.
Our expansion, and more importantly the increase in our workforce size, mean that QERB ceased being categorised as a small business through the Which? charging model. As such our annual subscription for 2020 was due to increase from £75 per month to £500 per month.
As QERB Energy aim to provide the best prices possible to our customers, we felt that adding this additional cost to our overheads would result in having to increase our prices to our customers, which was not acceptable.
QERB Energy still believe in providing excellent service and consumer protection, as such we remain a member of TrustMark, Trustatrader.com, Trustpilot, RECC and GDGC.