
Green Homes Grant Supplementary Terms and Conditions 1.0
These terms and conditions have been prepared to comply with all our obligations under the Green Homes Grant Scheme and are to be presented in conjunction with your Contract and Quotation for your installation. This document is an addendum to your Quotation and Contract. This document covers the ‘Mandatory Scheme Conditions’ as set out in the Green Homes Grant Installer Terms and Conditions. Please submit this document along with your quotation when you apply for a Voucher under this Scheme.
- The Quotation
The price quoted for the installation (including that related to the Eligible Cost) is reflective of our usual prices for an installation of that kind and is not any higher than the price that would be quoted if the installation was not being carried out under the Green Homes Grant Scheme and you were paying the full price of the installation yourself.
The price quoted relates only to work to be undertaken after the issue of the Voucher.
The price quoted for the installation accurately reflects the rates of VAT applicable to the Eligible Cost(s) in question, such that the benefit of any reduced rates of VAT is passed on to you.
The quotation complies with any minimum requirements as to its form and content, as specified by the Scheme Administrator.
Where we are providing any quotation in respect of any goods, services or works the cost of which is outside the scope of the Scheme (including where any such cost will not constitute an Eligible Cost for the purposes of the Scheme), the relevant goods, services or works will be covered in a separate quotation.
The quotation we have given you is valid for 30 days from the date of issue. To confirm your order, you will need to have been in receipt of your Voucher from the Green Homes Grant Scheme, with our installer details listed, and to sign both copies of the contract; you should keep one copy for your records and return the other copy to us at the address on the quotation. No contract will be in place until we confirm the order with you. For the Green Homes Grant scheme, you should keep all documentation pertaining to your upcoming installation for six years.
You should submit your quotation to the Green Homes Grant Scheme as part of your application for a Voucher. Once received, the Voucher will include our company details.
You must acquaint yourself with the Customer Terms and Conditions of the Green Homes Grant scheme – you can access them via the government website or we can provide you with a link to view them. You are not required to redeem your Voucher unless and until, prior to the Voucher Expiry Date, the Voucher has become redeemable in accordance with the Customer Terms and Conditions. You can view them here: https://green-homes-grant.service.gov.uk/customer-terms-and-conditions or we can send you a link directly.
- Right to cancel and expiry of Green Homes Grant Voucher
If at any time prior to completion of the installation of the Eligible Measure we cease to be Registered as a Green Homes Grant Scheme Installer, you will have a right to cancel the contract on a no liability basis (such that you are not required to make any payment to the us in respect of the relevant installation) and, where any installation work has already started, your property to be reinstated to the condition it was in prior to the start of the work at no cost to you and provide for the return of any deposit or part payment made by you in respect of the Eligible Measures.
If any Voucher expires before its redemption or is cancelled and/or payment of the Grant is withheld or clawed-back, in each case for any reason other than due to a ‘Customer Default’, the risk of that expiry, cancellation, withholding or clawback is to be borne by us alone and you will not be required to make any additional payment to us in respect of the resulting shortfall in what we will have been paid for the installation.
For these purposes, a ‘Customer Default’ means any of the following:
(i) a breach of the Customer Terms and Conditions by you;
(ii) any fraud by you or collusion with us, as the Installer;
(iii) a failure on the part of you, within a period of 7 (seven) days after the Voucher has become redeemable, to take the steps you need to take under the Customer Terms and Conditions in order to redeem the Voucher; or
(iv) You or your property ceasing to be eligible for the Voucher under the Customer Terms and Conditions as a result of a change in circumstances;
Except where a ‘Customer default’ (as defined in the points above) has caused your Voucher to be cancelled and/or payment of the Grant covered by that Voucher to be withheld or clawed-back, you will not be required to make any payment to us (whether before or after installation of the Eligible Measure) in respect of the relevant Eligible Costs which were, or were due to be, covered by the relevant Grant. You would still be required to pay the customer contribution.
If at any time prior to completion of the installation of the Eligible Measure we cease to be registered as an Installer, you will have a right to cancel the contract on a no liability basis (such that you are not required to make any payment to us in respect of the relevant installation) and, where any installation work has already started, to require your property to be reinstated to the condition it was in prior to the start of the work at no cost to you, and provide for the return of any deposit or part payment made by you in respect of the Eligible Measures.
- Effects of cancellation
If having been issued with a Voucher, you decide that you will not be proceeding with the installation of the Eligible Measure(s) covered by it, you must contact the Scheme Administrator as soon as reasonably practicable and inform it of your decision. The Scheme Administrator will then have the right to cancel the Voucher, so that grant funds covered by the Voucher can be made available to other applicants.
- Timetable for works
We will ensure that works are completed at least seven days prior to the expiry of your Voucher. This is to enable you to complete all necessary steps required under the Customer Terms and Conditions within the timeframe to redeem your Voucher prior to the expiry date. It is deemed a ‘Customer Fault’ if you do not take the necessary steps to redeem the Voucher within the correct timeframe and you will be liable to pay us the balance of the installation in that case.
- The Installation
Within 14 days following completion of the installation of each Eligible Measure covered by a Voucher, and in any event not later than 7 (seven) days before the Voucher Expiry Date, we shall:
- Issue an invoice to you in respect of the installation of the Eligible Measure, which will comply with any requirements specified by the Scheme Administrator as to its form and content and, in particular, must show all the Eligible Costs of supplying and installing the Eligible Measure and the VAT rate applicable to each element of the relevant installation. Where any other work, not relating to the installation of the Eligible Measure covered by your Voucher, is carried out by us for you, that other work must be invoiced separately;
- Issue you with an appropriate claim of conformity and any relevant handover pack, as required in accordance with the relevant PAS Standard;
- Where required in accordance with the rules specified by TrustMark in its “Green Home Grant Scheme Requirements for TrustMark Scheme Providers” document and/or any rules of the relevant TrustMark Approved Scheme, provide you with a copy of the guarantee which we are required to provide under the those rules; and
- Upload to the TrustMark data warehouse all information which we are required to upload as a matter of the rules specified by TrustMark in its “Green Home Grant Scheme Requirements for TrustMark Scheme Providers” document.
To redeem your Voucher, you must pay to us your contribution of the contract price, minus any deposit deductions, as you will need to confirm this in order to redeem your Voucher for the remaining balance.
- Deposits, advance payments and goods purchased with deposits and advance payments
We will not charge you for a deposit amount that would exceed the customer contribution to this installation as covered under the Green Homes Grant scheme, which is equal to one third of the total actual cost. The Voucher will cover the remaining two thirds up to the value of £5,000. If you are in receipt of the low-income Green Homes Grant Voucher, we will not charge you a deposit of any kind unless the quoted contract price exceeds £10,000.
Redemption of the Voucher
Under the Customer Terms and Conditions, a Voucher will become redeemable in the following circumstances:-
- A Voucher will become redeemable once the installation of the Eligible Measure covered by that Voucher has been completed satisfactorily by the Installer referred to in the Voucher and (prior to the Voucher Expiry Date) and we, as the Installer, have fully complied with our obligations section 5 above in relation to that Eligible Measure;
Once any Voucher has become redeemable, we will require you, the Customer:-
- to pay us any balance of the Customer Contribution (after taking into account the Grant and any deposit paid), in respect of the installation of the relevant Eligible Measure; and
- to take the necessary steps under the Customer Terms and Conditions to redeem the Voucher and commence the process for the relevant Grant being claimed from the Scheme Administrator.
Once you have taken steps 1 and 2 referred to above, the Scheme Administrator will confirm this to us, and we must then do the following within 10 working days of receiving the Scheme Administrator’s confirmation:-
- where applicable, confirm to the Scheme Administrator that the Installer has received the relevant Customer payment referred to in steps 1 and 2 above;
- confirm to the Scheme Administrator that the necessary lodgments have been made with TrustMark, as referred to in section 5 above;
- make the Installer Declarations; and
- provide to the Scheme Administrator a dated image or copy of the relevant invoice issued by us, as referred to section 5 above.
Where we have complied with this in respect of a redeemable Voucher and the Scheme Administrator is reasonably satisfied that all necessary requirements arising under the Customer Terms and Conditions and the Installer Terms and Conditions have been met and continue to be met as regards the installation of the Eligible Measure covered by the relevant Voucher, the Scheme Administrator will, provided always it is in receipt of funds from BEIS in order to make such payment, pay, on your behalf, the relevant amount of Grant to us. For these purposes, we will be required to provide details to the Scheme Administrator of a UK bank account in the name of the Installer named on the Voucher to which payment of Grant will be made.
For the avoidance of doubt, the Scheme Administrator reserves the right to withhold payment of that Grant and/or cancel the relevant Voucher if it is entitled to do so under the relevant Customer Terms and Conditions.
